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Notice of Privacy Practices

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

Effective November 9, 2026 · Redeemed Recovery · Shannon Trombley, MS, LPC, NCC

Our commitment

Your health information, including what you share in counseling, is personal. We are required by law to keep it private, to give you this notice of our legal duties and privacy practices, to follow the notice currently in effect, and to notify you if a breach compromises your unsecured health information. Georgia law gives additional protection to communications between you and your counselor; where Georgia law is more protective than federal law, we follow Georgia law.

Your rights

When it comes to your health information, you have the right to:

  • See or get a copy of your records. Ask us for an electronic or paper copy of your health and billing records. We'll respond within 30 days and may charge a reasonable, cost-based fee. In limited situations allowed by law, we may deny part of a request and will explain why in writing.
  • Ask us to correct your records. If you think information is incorrect or incomplete, ask us in writing to amend it. We may say no, but we'll tell you why in writing within 60 days.
  • Request confidential communications. Ask us to contact you in a specific way (for example, a personal cell phone only) or at a different address. We will say yes to all reasonable requests.
  • Ask us to limit what we use or share. You can ask us not to use or share certain information for treatment, payment, or operations. We aren't required to agree if it would affect your care. If you pay for a service out of pocket in full, you can ask us not to share that information with your health insurer, and we will say yes unless the law requires us to share it.
  • Get a list of those we've shared information with. Ask for a list (an "accounting") of the times we've shared your information in the six years before your request, who we shared it with, and why. It won't include disclosures for treatment, payment, or operations, or ones you authorized. One list a year is free.
  • Get a copy of this notice. Ask for a paper or electronic copy at any time, even if you agreed to receive it electronically.
  • Choose someone to act for you. If you've given someone medical power of attorney or someone is your legal guardian, that person can exercise your rights. We'll confirm their authority first.
  • File a complaint if you feel your rights are violated. See "Questions and complaints" below. We will not retaliate against you for filing a complaint.

Your choices

You can tell us your preferences about sharing information with family, close friends, or others involved in your care or payment for your care. If you're unable to tell us (for example, if you're unconscious), we may share information if we believe it's in your best interest, or when needed to lessen a serious and imminent threat to health or safety.

We will never share your information for these purposes unless you give us written permission:

  • Marketing
  • Sale of your information
  • Most sharing of psychotherapy notes (a counselor's separate personal notes about sessions)

How we typically use and share your information

  • To treat you. We use your information to provide counseling. Before coordinating with your psychiatrist, psychiatric nurse practitioner, primary care provider, or anyone else involved in your care, we ask for your written permission, except in an emergency.
  • To bill for your services. We share information with your health insurer, and with the platforms that handle scheduling and billing on our behalf (such as Headway or Rula), to get paid for your care. This usually includes dates of service, diagnosis codes, and the type of service provided, not what you discuss in session.
  • To run our practice. We use information as needed to operate the practice, such as maintaining records, quality review, and meeting licensing requirements. Companies that help us (for example, our electronic records, secure telehealth, and billing services) are "business associates" who must sign agreements to protect your information.
  • Appointment reminders. We may contact you with reminders about appointments, using the contact method you choose.

Other ways we may share your information

The law allows or requires us to share information in certain situations, usually ones that serve public safety. We share only the minimum necessary and only as Georgia and federal law permit:

  • Preventing serious harm. To prevent or lessen a serious and imminent threat to your health or safety, or someone else's.
  • Abuse or neglect. To report suspected abuse or neglect of a child, an elder, or a disabled adult, as Georgia law requires.
  • Health oversight. To licensing boards and other health oversight agencies for activities authorized by law, such as audits and investigations.
  • Lawsuits and legal actions. In response to a court order, or a subpoena accompanied by your authorization or a court order, as Georgia privilege law allows.
  • Law enforcement and government requests. When required by law, for certain law enforcement purposes, and for specialized government functions such as national security.
  • Workers' compensation. As allowed by workers' compensation laws.
  • Coroners and medical examiners. When a person has died.
  • Compliance with the law. Including to the U.S. Department of Health and Human Services if it wants to confirm we're complying with federal privacy law.

For any other use or disclosure not described in this notice, we will ask for your written authorization. You may revoke an authorization in writing at any time, except to the extent we've already acted on it.

Changes to this notice

We can change the terms of this notice, and the changes will apply to all information we have about you. The current notice is always available on this website and on request.

Questions and complaints

Our privacy contact is Shannon Trombley, MS, LPC, NCC. To exercise any of these rights or ask a question, email info@redeemedrecoveryga.com or call (404) 507-2788.

If you believe your privacy rights have been violated, you may file a complaint with us using the contact information above, or with the U.S. Department of Health and Human Services Office for Civil Rights at hhs.gov/hipaa/filing-a-complaint, by calling 1-877-696-6775, or by writing to 200 Independence Avenue S.W., Washington, D.C. 20201. We will not retaliate against you for filing a complaint.