Effective November 9, 2026
Who we are
This website is operated by Redeemed Recovery (Shannon Trombley, MS, LPC, NCC), a telehealth counseling practice serving adults located in Georgia. "We," "us," and "our" mean Redeemed Recovery. You can reach us at info@redeemedrecoveryga.com or (404) 507-2788.
This website versus your health records
This policy covers your visit to this website only. If you become a client, the health information you share in counseling is protected under HIPAA and handled as described in our Notice of Privacy Practices, which you can read here. Scheduling, intake, and billing happen through Headway or your insurance-related platform, each under its own privacy policy.
What we collect
- Nothing you type into this site. There are no contact forms, intake forms, logins, newsletters, or chat tools.
- Basic server logs. Our hosting provider, Netlify, automatically records technical information such as IP address, browser type, and the pages requested, to deliver the site and protect it from abuse. We don't use these logs to identify visitors.
- Analytics, only with your permission. See "Cookies and analytics" below.
- Information you choose to send us. If you email or call, we receive what you share, such as your name, contact details, and insurance information. We use it only to respond to you and, if you ask, to check your insurance coverage.
Cookies and analytics
When you first visit, we ask whether we may use Google Analytics 4. Unless you click "Accept," Google Analytics does not load and no analytics cookies are set. If your browser sends a Global Privacy Control signal, we treat it as "no" and don't ask.
If you accept, Google Analytics sets first-party cookies (named _ga and _ga_ followed by an ID) that last up to two years. They let us see, in aggregate, how many people visit, which pages they read, roughly where visitors are (city or region), what kind of device they use, and whether they click through to book. Google Analytics 4 does not log or store IP addresses. We have turned off Google signals and advertising personalization, we do not use Google Analytics data for advertising, and we never try to identify individual visitors.
Your choice is saved in your browser's local storage (not a cookie) so we don't ask again. You can change your mind at any time using the "Cookie settings" link at the bottom of every page; choosing "No thanks" deletes the analytics cookies. You can also block cookies in your browser settings or use the Google Analytics opt-out add-on. Learn more in how Google uses information from sites that use its services.
Other services that load on these pages
To display the site, your browser connects to a few outside services. Each receives your IP address and basic browser information as part of that connection:
- Netlify hosts the website.
- Google Fonts supplies the typefaces. Google says it does not use this to set cookies or build profiles.
- Psychology Today supplies the "Verified by Psychology Today" seal in the footer.
Email, phone, and your privacy
Please don't send detailed health information by email or text before your first session. If you use the "Check my insurance" button, include only what's needed to confirm coverage: your name, insurance company, and member ID. Standard email may not be fully secure in transit, so if you'd rather share insurance details by phone, call (404) 507-2788. Contacting us does not by itself make you a client.
What we don't do
- We don't sell or rent personal information, or share it for targeted advertising.
- We don't use advertising pixels, retargeting, or session-recording tools.
- We don't knowingly collect information from children. Our services and this website are for adults 18 and older.
Links to other sites
This site links to Headway, Psychology Today, Instagram, and crisis resources. Those sites have their own privacy practices, which we don't control.
How long we keep information
Analytics data is kept in aggregate for 14 months and then deleted automatically. Emails and call records that aren't part of a client record are deleted once they're no longer needed to respond to you. Client records are kept as required by Georgia law and professional standards.
Your choices and rights
You can decline or withdraw analytics consent at any time, and you can ask us what information we hold from your emails or calls, or ask us to correct or delete it, by emailing info@redeemedrecoveryga.com. Clients have additional rights over their health records, described in our Notice of Privacy Practices.
Changes to this policy
If we change how this site handles information, we'll update this page and the effective date above.
Questions
Email info@redeemedrecoveryga.com or call (404) 507-2788.